Hasha for Customer Support

AI Customer Support Copilot

Equip your Customer Service team with AI that increases their productivity and Active Listening skills in every customer interaction

Benefits

Boost the efficiency of your customer support team and elevate customer satisfaction:

Productivity

Automate customer support logs with an AI-Generated Summary, key questions, takeaways and transcription from your customer support calls and video conferences.

Facilitate effective problem solving

By truly understanding the issue, customer support can more quickly and effectively diagnose problems and offer appropriate solutions, enhancing the customer's experience.

Increase Customer Satisfaction

When customers feel heard and their issues are resolved efficiently, they are more likely to be satisfied with the service. This can lead to positive reviews and word-of-mouth referrals, enhancing the company's reputation.

Scalability and quality

Equip your customer support teams with a self-improvement tool and keep track of their overall progress on a company-wide dashboard.

Build Trust and Rapport

Active listening makes your customers feel genuinely heard and understood, and it makes them more likely to trust you and your company.

Features

Starter and Pro Versions:

AI-Generated Session Summary

Plus: Takeways, Key points, and Transcription.

Share Summary and Takeaways

Download a PDF with the Session summary, Takeaways, Key points and Transcription, and share it with your client.

Past Sessions

A list of your Coaching Sessions to keep them organized allows you to get back to them when needed.

Real-Time and After-Meeting feedback

Your Active Listening Score, Open-Ended Questions, Acknowledgements, Paraphrasing, Pace and Silence.

Dashboard

Track your Active Listening score over time.